WELCOME TO THE ART OF CANDLE CARE
At Bonsello, your safety and satisfaction are our top priorities. Before you embark on the sensory journey our candles offer, take a moment to familiarize yourself with our foolproof Candle Care Guide. Not only will it enhance your experience, but it also ensures a secure and delightful ambiance for you and your space. Let's make every moment with our candles a memorable and worry-free adventure!
SIMPLIFYING CANDLE CARE
PREPARE FOR THE JOURNEY
Before igniting the flame, indulge in the ritual of trimming. For cotton wicks, trim to ¼ inch (0.6 cm), and for wooden wicks, maintain a length of ⅛ inch (0.3 cm). Elevate your candle experience by repeating this essential step before each Bonsello candle session.
ENJOY THE JOURNEY
To unlock the full potential of your Bonsello candle, let it burn for at least 2-3 hours, allowing the majority of the wax surface to gracefully melt to a ¼ inch depth. Our wax has a memory, so let it set the right vibes from the first burn. Ensure that your candle is kept away from children, window treatments, and pets. Place it on a non-flammable base or tray to cradle your candle and protect your surfaces.
COMPLETE THE JOURNEY
Savor the fragrance by limiting each burn to 4 hours max. We discourage unsupervised burning or exceeding the 4-hour mark.
Employ a snuffer for a smokeless finale, as a gentle extinguishment preserves the candle’s essence whilst preventing any debris from falling into the wax pool. After extinguishing, allow the melted wax to cool and harden completely before attempting to move or store the candle. At the start of your next Bonsello candle session, trim the wick using a wick trimmer or delicately pinching burnt debris from wooden wicks.
KNOW WHEN TO END THE JOURNEY:
Bid farewell to your candle with grace. Discontinue use when ½ inch of wax remains, averting potential cracks.
CANDLE REPURPOSE:
As your candle completes its journey, repurpose the vessel, and embark on your next Bonsello adventure.
Your safety is our paramount concern, and we extend our warmest wishes for many delightful moments with our candles.
Candle Care FAQs: Comprehensive Guidelines for Optimal Usage
Addressing Flame Flickering or Dwindling
Should your wood wick encounter difficulty, we recommend extinguishing the candle, employing a twisted paper towel dipped in the melted pool to absorb excess wax, and subsequently attempting to relight.
Mitigating Candle Tunneling
To avert tunneling, ensure a burn time of 1-2 hours, allowing the entire top layer to liquefy. This practice fosters an even burn, precluding the formation of a sloping tunnel.
Remedying Tunneling Occurrences
In instances of inadvertent tunneling, employ a foil wrap around the tin with a designated hole for wick lighting. This method serves as an oven, facilitating the gradual melting of edges. Always allow the initial burn to reach the edge for the establishment of a memory ring.
Addressing Sweat Beads on Candles
The presence of beads or oil on the candle's surface denotes natural sweating, often observed in soy wax candles. Simple removal of excess oil with a tissue suffices. To preclude future occurrences, maintain candles away from drafts, direct sunlight, and rooms with varying temperatures.
Normalizing Wax-to-Jar Discrepancies
Discrepancies in the wax-to-jar contact, especially in clear jars, are routine occurrences as a result of temperature-induced wax shrinkage. This phenomenon does not compromise the candle's functionality, as the wax will naturally melt down.
Jar Reusability and Cleaning Procedures
For jar reusability, we recommend a meticulous cleaning process. Melt excess wax in simmering water, discard the wick, and cleanse the jar with soap and water. Employ a hairdryer for label removal. Recycling patrons seeking new labels may request a complimentary replacement via email.
Eco-Friendly Attributes of Our Candles
Our commitment to environmental sustainability is evident in the composition of our candles, featuring 100% natural soy and coconut wax, FSC-certified wood wicks, and recyclable glass jars. Our packaging incorporates biodegradable peanuts, post-consumer paper cards, water-activated tape, and recyclable boxes. Endeavors to identify greener alternatives for minimal plastic usage in wick and label stickers are currently underway.
COLLECTIONS
Common Questions
Are they dog safe?
Candles yes, Diffuser drops no.
Please keep out of reach for cats
Are we sustainable?
Most of our packagingis recyclable, reusable or water soluable.
Please reuse what you can.
What is your return policy?
We will try our best to accept all items returned to us, however, please observe our policy as follows:
Due to the nature of our products, used or tampered (broken seal) candles cannot be exchanged or refunded.
How long does it take to get my order?
Order Processes in 1-2 days.
Tracking will be provided to the e-mail address you provided immediately.
Most orders take 1-3 days to arrive after shipping.